Delivery Information

Delivery is to your door, business or venue, unless advised to courier for a neighbour to accept and sign for item(s).

Delivery service couriers TNT.

Please allow 48 hours once order is placed for delivery. example: Order Monday - Delivery Wednesday.

If you are not available at the time of delivery you will be left a card to contact the courier.

Delivery times are between 08.00 - 21.00 later times if agreed with buyer.

The service does not include un-packing or installation of your tree.

Delivery within the U.K mainland FREE mon - fri. Saturday chargeable  -  trees up to 12ft only.

(excludes Scotland & Islands, Northern Ireland,Isle of Man & Channel Islands).

For all stands standard charge £5.95.

We will do our best to deliver your tree on your preferred date but this is not guaranteed.

We will notify you by telephone or email if your chosen date cannot be adhered to. 

In the event of adverse weather conditions, strikes or riots we cannot be held responsible for delivery on specified dates.

Please notify us within 24 hrs for your consignment if any problems arise regarding your delivery.

We cannot accept returns after the 23/12/13.

This is a busy time for couriers therefor we cannot guarantee that there will be any delays.

If damage occurrs in transit please retain packaging and item and let us know within two working days.We can arrange a refund or replacement.

All delivery services are offered in good faith.We cannot be held responsible for items that do not arrive on a set day.Therefor we cannot accept that this is good

valid reason to cancel your order. If you refuse your delivery for this reason specified, except damaged items,you will be refunded minus delivery charges and cost

of return.

This does not apply to perishable goods (christmas trees and wreaths)



We cannot accept cancellations or returns on perishable goods (christmas trees,wreaths) any later than 7 days before shipment.

We require cancellations in writing or email, upon receipt we will refund for those items cancelled.

Email: for any queries at you earliest convenience.


Neither the Christmas Tree Cabin or our chosen courier cannot be held responsible for any delays due to events beyond our control.


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